We provide remote technical support in case of any problems when using:
our www.pulsar.pl website
the Client panel
programming power supplies and modules
The remote technical support is done by viewing your desktop by connecting your computer via Internet to the computer of our technician.
To start remote support, download and run a free program - TeamViewerQS 10 - see the link below. When contacting our employee, your assigned unique ID code and a four-digit password must be given. Providing this information will allow a secure connection between computers.
It should be noted that the ID code and password are automatically generated by the program at run time; as the password and the system-generated user ID are valid for a single session only, the authentication data are known only by the user. It is not possible to connect between remote computers without your authentication, that is without opening a session by entering the user ID and password.